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Anonymous User
Not applicable

Now tv or sky cinema?

I've just redeemed a 30 day sky cinema pass. However, when I login using the sky cinema app it keeps telling me that I need to be a sly tv customer with the relevant pack to watch this programme?

Is the code I've redeemed for sky cinema or now tv?
4 REPLIES 4
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Legend 5
Legend 5

Hi and welcome to the forum @Anonymous User,

 

Sorry to hear you're having problems. First things first: -

  • Have you created a NOW TV account and provided your debit/credit card details?
  • What's the make and model number of the device(s) you're using to access and play NOW TV content?
    [ie: a NOW TV 'black' box, a NOW TV 'white' box or a NOW TV 'Smart' box. Or a 'Games Console' of some type, a 'Set Top Box' of some type, a 'Smartphone' of some type, a 'Tablet' of some type, a 'Windows PC', a 'Mac' computer or another type of device]
  • If you are using a computer, what's the operating system version?
  • Are you accessing the NOW TV service from within the UK or Éire?
  • Do you have a UK registered 'credit' or 'debit' card?

Sufficed to say, the more detailed information you are able to provide, the easier it will be for us NOW TV forum members and/or a NOW TV Team member to work out a solution for you!

 

Cheers

Anonymous User
Not applicable

Hi, thanks for the speedy reply. I've already got a Now tv account and added a valid debit card.

I'm using an iPad and am based in the uk. Not sure if I'm being thick...so I access the sky cinema from the now tv app or the sky cinema app?

Thanks!
Anonymous User
Not applicable

I'm all sorted, thanks for your help 😀
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Legend 5
Legend 5

@Anonymous User wrote:
I'm all sorted, thanks for your help 😀

Nice one... And welcome Smiley Happy