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Newbie

No voucher code in box

Hi, I purchased a nowtv box with a weeks sports pass. However, there was no voucher code in the box to redeem this. Are you able to help with this problem?

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Legend 5
Legend 5

Re: No voucher code in box

@Gaz_82 Hello 🙂

 

Was there no piece of paper with like a scratch card coating?

I am not staff, I am a customer that likes to help,
so please click the Thank You/Thumbs Up button if I helped you out and maybe even accept it as a solution? 🙂

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Newbie

Re: No voucher code in box

No, 3 leaflets but nothing with any form of codes or anything to scratch off. I have a leaflets with “nitty gritty” “lets get watching” and a smaller leaflet with all the Now TV passes available.

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Legend 5
Legend 5

Re: No voucher code in box

@Gaz_82

 

Where did you buy the box from ?

 

You could try live chat, where they might be able to assist you, or they may refer you back to the seller you bought the box from under the Consumer Rights Act where you should be entitled for a refund or a replacement box with a new voucher pass.

 

If you wish to contact live chat, open the link page below and click on the drop down arrow below "Anything else" where you should see an option button for live chat.

 

https://help.nowtv.com/get-in-touch

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Newbie

Re: No voucher code in box

Thanks, I have been on live chat and been advised to go back to where I purchased it from

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