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Advocate

No Voucher code in my Box

Hi 

 

I have just set my now tv box up, there is no voucher code under the scratch part of my card?

so i have no code?!

I scratched it off gently but it is literally white underneath theres noe ven a trace of where a number may of been!

 

what can i do?! I only bought a box to be bale to get the movies!

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52 Replies
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Community Manager
Community Manager

Re: No Voucher code in my Box

Hi @liblob1991 , 

 

Thanks for getting in touch. 

 

Can you please let us know where you purchased your NOW TV Box? 

 

Can you also provide us with the serial number? 

 

Thanks, 

 

Karl 

NOW TV Team

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Advocate

Re: No Voucher code in my Box

It was purchased from argos

 

seriel code **********

 

 

Thanks.

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Elite 2

Re: No Voucher code in my Box

Hi @liblob1991 

 

Thanks for getting back to us.

 

I've sent you an email regarding this.

 

Hope it helps 🙂

 

Thanks,

 

Rich

The NOW TV Team

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Observer

Re: No Voucher code in my Box

Hi I have the same problem????

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Community Manager
Community Manager

Re: No Voucher code in my Box

Hi @GV67,

 

Thanks for posting.

 

We need to take some information from you regarding your purchase. I've sent you an email please reply to this email so we can help you with your issue.

 

Thanks

 

Simon

NOW TV Team

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Advocate

Re: No Voucher code in my Box

I bought a nowtv box from asda and when I opened it there was no voucher. I returned it and was given another completely sealed box. There is no voucher in it either. Asda staff can't help. Can you advise please?

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Legend 5
Legend 5

Re: No Voucher code in my Box

@reidsue are you 100% certain that there is no voucher? It's business card sized and can easy get stuck to the rest of the packaging within the box.

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I'm a Community Contributor not staff, so whilst I know a lot about the service I will be unable to help with any account issues.
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Advocate

Re: No Voucher code in my Box

I revived your email but the server is rejecting my reply. I have taken the box apart in case a voucher was caught in flap. No luck. It is strange that this is the second box I have bought without a voucher. I bought it because of the two month movie pass!

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NOW TV Team (Retired)

Re: No Voucher code in my Box

Hi @reidsue

 

Thank you for getting in touch. That is very strange. As it has been purchased via a retailer you will need to go back to them I'm afraid. I would get another box and open it within the store.

 

Let us know how you get as I would be interested if the 3rd box also failed to have a voucher.

 

Cheers

Ranj

NOW TV Team

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