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Anonymous User
Not applicable

‎21-09-2017 13:42

NOW TV Cinema taking payments after Cancellation

Hi there, 

 

I have cancelled my NOWTV cinema pass 3 times now after the free trail ended and yet they are still tkaing money from my account. After realising in August they took the payment i cancelled again and to my suprise yesterday another payment of £9.99 has been taken out of my account. I thought it was my mistake first time round but after 2 more attempts can we sort this place and arrange a refund as i have once again cancelled it today. 

 

Kind regards 

Delaney

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1 REPLY 1
SeeMoreDigital
Legend 5
Legend 5

‎21-09-2017 14:32

Hi and welcome to the forum @Anonymous User,

 

For security reasons, all issues related to your NOW TV 'account' are subject to the Data Protection Act and can't be discussed on the open forum, which means you'll need to contact a NOW TV representative to resolve your issue.

 

The good news is, if you officially cancelled your NOW TV subscriptions (by accessing the 'My Passes' area of your 'My Account') and followed the cancellation procedure in full, NOW TV would have sent you a confirmation email of your cancellation request(s).

 

Provided you still have the cancellation email, claiming back any money NOW TV have taken in error should be a straight forward procedure by contacting a NOW TV representative.

 

If you don't have a confirmation email, provided you have not viewed any content (which the NOW TV people will thoroughly check) you should be able to get all (or a proportion) of your subscription payments returned/refunded to you by contacting a NOW TV representative.

 

You can contact a NOW TV representative via the forums 'Live Chat' facility or 'Send us a message' facility by using a Windows or Mac computer, not a mobile device, as their web browsers might not sophisticated enough to display 'pop-up' windows (ie: windows within windows). Also, Mac or IOS device users might require JavaScript support enabled in their Safari internet browsers. Here's what you need to do: -

 

  • Click on the following: How To Contact NOW TV link.
  • To 'Send us a message', click on the light blue 'Send Message' button.
  • To start a 'Live Chat', click on the dark blue 'Chat online' button.
  • A new 'What can we help you with today?' pop-up window should open up.
  • Click on the 'Request Chat' button.

 

Cheers

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