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Anonymous User
Not applicable

Movies

I can't watch anything it keeps coming up content disabled 

7 REPLIES 7
SeeMoreDigital
Legend 5
Legend 5

Hi and welcome to the forum @Anonymous User,

 

Sorry to hear you're having problems. First things first: -

  • Are you an existing or brand new NOW TV subscriber?
  • What's the make and model number of the device(s) you're using to access and play NOW TV content?
    [ie: a NOW TV 'black' box, a NOW TV 'white' box or a NOW TV 'Smart' box. Or a 'Games Console' of some type, a 'Set Top Box' of some type, a 'Smartphone' of some type, a 'Tablet' of some type, a 'Windows PC', a 'Mac' computer or another type of device]
  • If you are using a computer, what's the operating system version?
  • How is your NOW TV playback device connected to the internet. Is it via a hard-wired or wireless (WiFi) ethernet connection?
  • If you are using a wireless (WiFi) ethernet connection, have you selected your routers 2.4GHz or 5GHz frequency band/channel option?
  • What things have you already tried to get your NOW TV playback device working again?

Sufficed to say, the more detailed information you are able to provide, the easier it will be for us NOW TV forum members and/or a NOW TV Team member to work out a solution for you!


Cheers

Anonymous User
Not applicable

Hi it is a white box 

I moved it into another room and now I can't view anything 

I can see the programs and movies but when I click ok to view it comes up with the same message 

I have not changed any settings but the tv I've plugged into is quite old 

SeeMoreDigital
Legend 5
Legend 5

Hi again @Anonymous User,

 

Are you actually seeing an HDCP unauthorised. Content disabled purple screen notice?

 

What's the make and model number of your TV?

 

 

Cheers

Anonymous User
Not applicable

Yes that's spot on 

It's a wharfedale 

SeeMoreDigital
Legend 5
Legend 5

Hi @Anonymous User,

 

Do you have another HDMI lead you can temporarily try?

Anonymous User
Not applicable

I will have to have a look aww if I can find one tomorrow 

Andy
Legend 5
Legend 5

@Anonymous User

 

Welcome to the forum. Have a look at the following help page which explains what is happening

http://help.nowtv.com/article/Purple-screen-with-sound-NOW-TV-box

It's a case of messing around with the HDMI cable and TV until it works .... Start off by unplugging both TV and box at the mains, unplugging both ends of the HDMI cable and reconnect, then plug box and TV back in and see if it works.