@Anonymous User wrote:
I've been watching Movies for a couple of months via NOW TV and have to say the picture quality has never looked anything better than SD. I understand that watching 'Live' Movies will only stream in SD, but when I select a Movie from the catalogue they appear to be in SD too. I have streamed in 720p from other sources / devices, so can tell the difference and these look infinitely better than anything I have seen on NOW TV. My (pathetic) broadband connection is capable of streaming 720p (though would struggle to stream 1080) - I have approx 3 - 3.5 mbps Sky Broadband.
Is there anyway to check the quality I am streaming Movies in NowTV, or tell if it is being restricted in some way?
Hi @Anonymous User
The OnDemand movies are 720p, but the minimum required connection speed for 720p is 3.1 Mbps because you are either right on the edge of that bar can only just achieve it. The system may be deciding not to give you 720p, thereby making sure that you are always able to stream. If your connection, sometimes unstable, for example do you suffer from high ping times of packet loss? Either of these issues may affect the systems ability to calculate/determine the correct bit rate for your connection.
I do not work for Now . I am simply a Now customer trying to help I am a
Community Contributor This means that I know a lot about the service. But just like you I am still a customer. This means I cannot help you with issues that would involve looking into your account directly. A member of the now TV forum team or live chat will need to assist you with these issues.
