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Anonymous User
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Movies month pass but charged after 14 days

Hi,
I signed up to sky movies using the month pass that I got with the box, however I have been charged £9.99 after 14 days for this. I'm really very unhappy about this as I DID NOT sign up for a 14 day free trial. Why has this happened and how can I resolve the issue
14 REPLIES 14
Anonymous User
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@Anonymous User

 

Welcome to forum and sorry you have a problem

 

The place to go is LIVE CHAT

 

http://help.nowtv.com/article/None-of-the-above-vouchers-and-offers and click Contact Us in blue box at bottom left

Anonymous User
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When I click this button and go to live chat, it tells me error 404 this page does not exist
Anonymous User
Not applicable

 

@Anonymous User

 

Works for me

 

Try here http://help.nowtv.com/article/14-day-free-trial-Movies-and-Entertainment

 

Are you signed in correctly?

Anonymous User
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I get the same 404 page doesn't exist message - useless!!

Anonymous User
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@Anonymous User did you apply the voucher to your account that came with your box?

http://help.nowtv.com/article/Apply-Voucher-Sky-Movies-Month-Pass
Anonymous User
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Yes all signed in properly. I applied the voucher that came with my box, which was a sky movies month pass
Anonymous User
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this has to be one of the most confusing things i have ever purchased! you buy a sky movies month pass for £9,99 but still have to pay to buy or rent a movie from the sky movies store?!?!? as anyone else had this headache or is it just me?

Anonymous User
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@Anonymous User Ok I think I know your problem. 

 

To to get access to sky movies you go to the now tv app on the box (the green and blue app) not the sky store as the is a seperate service where you rent movies (like iTunes) 

 

could you give that app a try and let us know how you get on 

Anonymous User
Not applicable

I'm not getting anywhere with this!! You ought to get a phone number so that I can actually talk to someone, do you have any idea how hard it is to explain all this by writing it out. I have been charged for sky movies, after 14 days, even though I entered my voucher code that came in the box that was 1 MONTH free sky movies