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Anonymous User
Not applicable

‎07-02-2018 13:11

Movies 3 months for price of 1

Got an email offering me 3 months movies for price of one, tried to accept the offer but keep getting the error message, we are having problems with our passes try again in a few minutes been getting this message since yesterday afternoon. It's my daughters birthday today, is there any way of resolving this in time for her to watch a movie tonight?
0
3 REPLIES 3
schnapps
Legend 5
Legend 5

‎07-02-2018 13:16 - edited ‎07-02-2018 13:19

Hi @Anonymous User

 

Are you currently on any other offer that is more than 30 days left remaining on your cinema pass ?

 

If not, maybe try a different internet browser when clicking on the link to see if that makes any difference (Microsoft Edge seems to work well for me when on the nowtv website). 

 

0
schnapps
Legend 5
Legend 5

‎07-02-2018 13:38 - edited ‎07-02-2018 13:41

In response to schnapps's comment

Could somebody from the NowTV Team or any CC who know how to resolve this please help @Anonymous User 

 

We don't want to spoil her daughters birthday do we Smiley Sad

0
Karl-F
Community Manager
Community Manager

‎07-02-2018 14:03 - edited ‎07-02-2018 14:03

Hi @Anonymous User, 

 

Sorry for any inconvenience this  may have caused. 

 

We don't want to ruin your daughters birthday at all. 

 

Are you able to pop onto live chat so one of our agents can have a look at your account? 

 

Just click here, and go through the drop downs that best relate to your issue and then you should be able to select the live chat opition. 

 

Any problems let me know. 

 

Thanks, 

Karl