16-12-2016 12:45 - edited 16-12-2016 12:48
I pay every month for my pass without fail ive just tried watching a film and it's not letting me its just saying buy a pass when I already have one
16-12-2016 14:20
@Anonymous User
Welcome to the forum.
Have you checked you've signed in with the right username, as people often accidentally I sing in with a different Sky ID by mistake. Check your My Account > My Passes page to make sure your pass is showing
http://account.nowtv.com/passes
and if it is check the username on your Account Details page to make sure this is the one you are signing in with on your device.
16-12-2016 14:21
@Anonymous User
As a slight aside, if you regularly pay for cinema every month, you might be interested to know you can buy vouchers for NOW TV from Game (online and emailed immediately or in-store), Argos, Currys and PC World which can save you money over time. Prices are
Entertainment - 3 months - £15
Entertainment - 5 months - £25
Movies - 2 months - £15
Movies - 3 months - £25
Sky Sports Week Pass - £10
Some people also like to buy the NOW TV boxes with bundles of entertainment or movies vouchers when they come on offer in places like Currys, Argos and Amazon and again the vouchers in those can be used by existing customers.