Movie Pass Code Not Working

[Anonymous User]

My movie voucher will be expiring in a couple of days so tried to apply another voucher code, voucher was from a pack (which included a black set top box) from Argos.

When I've tried to apply the voucher it comes up with a message "Hmmm, we don't recognise that voucher".  I contacted live chat who advised me to try using a different web browser, still no joy.  They then said it was a known problem that people could not apply their vouchers and they would contact me when the problem is resolved. 

NOW TV - can you please look into this as I need to apply the voucher in the next couple of days before a payment is taken.  If it isn't resolved I will my cancelling my account, which is a shame as I've been a customer for a while not experienced problems before.

[Anonymous User]

I have the same problem. Any ideas  how to solve

[SeeMoreDigital]

Hi @Anonymous User

Perhaps the following 'Help Centre' article may be of use to you: Now TV voucher code not working?

However, if the afore mentioned 'Help Centre' article does not satisfy all your requirements, I suggest you contact a NOW TV representative via the forums 'Live Chat' facility and explain your requirements to them - Just remember to have your proof of purchase information to hand...

The easiest way of contacting 'Live Chat' is by using a Windows or Mac computer, along with various many makes and models of mobile phones and tablets (provided their screen resolution is high enough). Here's what you need to do: -

• Click on the following: How To Contact NOW TV link.
• Click on the blue 'Start Live Chat' button on the left of the web page.
• A new 'What can we help you with today?' pop-up window should open up.
• Click on the 'Request Chat' button.

Cheers

[Anonymous User]

Hello 

purchased a now to box in November, ap

iec my code for free months subscription, code was accepted but I've still paid £10 pm for the last two months. Can someone from SKY please help me understand what I've done wrong please

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@Anonymous User wrote:

Thanks for the heads up @commanda6 

Hi there @Anonymous User

I've just send you an email about this so we can go into detail there about your account and this voucher code you have. We'll get this sorted out now 🙂

Thanks,

Ryan
NOW TV Team

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[Anonymous User]

Hi I have the same problem. Bought mine from asda with a 2 month Cinema pass and voucher code is invalid. Please help

[SeeMoreDigital]

Hi and welcome to the forum @Anonymous User,

Perhaps the following 'Help Centre' article may be of use to you: Now TV voucher code not working

However, if the afore mentioned 'Help Centre' article does not satisfy all your requirements I suggest you contact a NOW TV representative, which can be done via the forums 'Live Chat' facility or 'Send us a message' facility. Here's what you need to do: -

• Click on the following: How To Contact NOW TV link.
• To 'Send us a message', click on the light blue 'Send Message' button.
• To start a 'Live Chat', click on the dark blue 'Chat online' button.
• A new 'What can we help you with today?' pop-up window should open up.
• Click on the 'Request Chat' button.

Cheers

[Anonymous User]

Thanks very much @commanda6 @Anonymous User 

I can see from my account that the code has now been applied. 

[Anonymous User]

Nice one!

Glad to hear it @Anonymous User

If there's anything else you need, you know where to come!

[Anonymous User]

I'm having the exact same problem. Just scratched off the code and tried on the NowTV box with no luck, now tried it on the website (PC) and same message as below. Never had this problem before.

[Simon-J]

Hi @Anonymous User,

Thanks for posting.

I believe you got in contact with us on Live Chat and hopefully that means this is all resolved.

If you still need some help do let us know 🙂

Thanks

Simon

NOW TV Team

[Anonymous User]

I've got the same problem and need to sort it before Monday. Please can u help me?