@Anonymous User
Hi Patti
As a matter of personal policy, I always take a screen print of my accepted passes that way if any problems occur I can produce a jpg picture, along with my pass/voucher number, to send to Now TV as proof of purchase and entry onto their system.
As someone who has worked with computers, I know that no computer system is foolproof, that's why organisations constantly take daily, weekly and monthly backups.
However, for us as consumers, all we need to do is protect ourselves, against their computer problems and mishaps, is by keeping evidence that we have spent our money with them. And that proof should be kept until the service paid for is used.
Anyway, glad to see that your problem has been resolved.
UK Bob
