19-03-2018 14:43
hello, since mid february, on renewing Movies pass with offer, we are unable to browse the Movie types. I have contacted NOW TV several times, with no joy. The online chat fobs me off with promises to have it resolved. Emails simply do not get replied to. Does anyone else have this issue? It's ok if you know what you want to watch, but when we try to browse, message says No Content available on the diferent types. We have no problem at all with Entertainment. We can browse and watch programs with no problems.
I've just had yet another promise of someone getting back to me but not holding my breath. Any ideas?
29-03-2018 17:07
30-03-2018 21:48
01-04-2018 21:31
I'm using a NOW TV Black Box (4200SK) with an Entertainment Pass and a wired Ethernet connection.
Since the firmware update at the end of January I've had the "No content available" error when trying to browse some of the "Entertainment" options.
The problem seems to occur most often with the "Entertainment > All TV Shows" section, especially the "Documentaries" and "Music and Arts" categories (have been unable to browse either of these for over 8 weeks now). The "Comedy", "Drama" and "Entertainment" categories usually work but now and again it takes more than one attempt to be able to browse them.
Updating to firmware 8.0.3 build 4181 has made no difference, e.g. I'm still unable to browse either "Entertainment > All TV Shows > Documentaries" or "Entertainment > All TV Shows > Music and Arts".
02-04-2018 9:19
18-04-2018 20:27
20-04-2018 19:36
21-04-2018 19:46
21-04-2018 19:54