cancel
Showing results for 
Search instead for 
Did you mean: 
Anonymous User
Not applicable

Keep cancelling Cinema Pass, but keeps renewing anyway

So I cancelled my Movies pass in September, but it renewed for the month anyway, so I cancelled it again and it should have ended a few days ago.

 

However, I've just seen that £9.99 has been taken out of my account 2 days ago for another month's pass. Why does it keep renewing itself? Ideally, I'd want that £9.99 back, considering this is the 2nd time it's renewed itself, meaning it's now cost me £19.98 for a service I've cancelled.

1 REPLY 1
4268
Legend 5
Legend 5

@Anonymous User pop onto chat and ask them to cancel for you. Add a payment pin to the account too. Also if you have confirmation of the cancellation ask them for a refund for both months. If you are not going to use the service they can remove your card details.
Please take a moment to click thanks or marked as solution if this answered your question. I am a community contributor and pop on when I can.