Hi and welcome to the forum @eplaut,
Given that this is an account related issue, I suggest you contact a NOW TV representative via the forums 'live chat' facility. And the easiest way of doing this is by using a Windows or Mac computer, not a mobile device (as their web browsers are not sophisticated enough to display pop-up windows - ie: windows within windows). Here's what you need to do: -
• If I've been helpful please press the THANKS button • If I've been really helpful please also press the ACCEPT SOLUTION button • Please note: I'm not a NOW TV employee, I'm a regular NOW TV customer just like you! •
• NOW TV Box = Model no: Smart box | Software: 7.0 Build: 4221 | NOW TV app: 3.8.71 • LG TV 1 = Model no: 43UH668V | Software: 04.30.70 | OS: webOS 3.31 • LG TV 2 = Model no: 32LN575V | Software: 04.28.14 | OS: NetCast •
• All TV's = NOW TV app: 2.15.3 | Post Processing Features: All disabled • Networking Spec = ISP: Virgin Media (75Mbps) | Devices connection type: Wired | IP address type: Fixed (device permitting) •
Sorry to hear your having problems canceling.
If when your trying to cancel the webpage takes you in a loop this would indicate that this is an incomplete account (hence asking for details).
Do you remember setting up any other usernames ? If you do sign in with this and you should then be able to cancel if it is the correct account hat holds your NOW TV Pass.
You will need to contact Live Chat. Click on this link http://help.nowtv.com/article/How-to-cancel-NOW-TV and hit the green Contact Us at the bottom of the page, this will take you to the Live Chat & Email options (8am - Midnight). Best to use a PC/Mac.
Hope this helps
@Alana2016000 were you not able to see the signatures on here? That includes this:
It will come up automatically below again.
Chat are open 8am to Midnight: