Thanks for your post and welcome to the forum. Hop ont Live Chat & they'll be able to sort this for you. Click on this link http://help.nowtv.com/article/None-of-the-above and hit the Contact Us box on the left of the page, this will take you to the Live Chat & Email options (8am - Midnight). Best to use a PC/Mac.
Hope this helps
I have the exactly the same issue, I am trying to cancel it but cant seem to find out how. I want to cancel my account completely and remove my payment details. When I go onto passes it says I dont have one but you keep taking the money out of my account every month. This is surely a scam!!! When I click on 'Ways to contact us' it comes up with the options and then tells you to click on 'contact us' at the bottom of the screen to email etc. but when you click on it, it just reloads the page every time. This is completely against all codes of conduct, I want this sorted out now. From the amount of messages above it seems like this is an ongoing issue that people are also suffering from.
05-06-2016 09:52 - edited 05-06-2016 09:55
You need LIVE CHAT to remove your details
Best done using PC or laptop but should now work from other devices
please delete my account immediately - I do not want th is service anymore and I cannot cancel this online as it redirects me to the login stap - tried calling the help number but was told this had to be done online - clearly a scam to keep customers by making it impossible to get out the membership without difficulty please cancel immediately