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First Poster
Posts: 1
Registered: ‎20-05-2016

Re: I want to delete my account please

I also wish to suspend my account.

Expert 5
Posts: 2,900
Registered: ‎24-08-2014

Re: I want to delete my account please

Hi @newmack

 

Thanks for your post and welcome to the forum.  Hop ont Live Chat & they'll be able to sort this for you.  Click on this link http://help.nowtv.com/article/None-of-the-above and hit the Contact Us box on the left of the page, this will take you to the Live Chat & Email options (8am - Midnight). Best to use a PC/Mac.

 

Hope this helpsSmiley Happy

Please click on Thanks if I've helped.
I'm a Community Contributor not staff, therefore I can help with issues about the service, but not account related issues.
If it solves the problem, please mark it as an accepted solution to help other members.
Thanks!
NOW TV Team (Retired)
Posts: 643
Registered: ‎25-11-2015

Re: I want to delete my account please

Hi @newmack

 

Thanks for getting in touch with us.

 

I believe your issue has been resolved since your post.

 

If you need any further help please don't hesitate to get back in touch Smiley Happy

 

Thanks 

 

Rob

NOW TV Team

Occasional Poster
Posts: 4
Registered: ‎21-04-2016

Re: I want to delete my account please

Hi there. I put a voucher on for a free trial of Now TV that I got from the McDonald's Monopoly and it said to cancel before 3 months to prevent any payments being taken from my bank account. I tried to do so but my Now TV account is not showing that I have any packages, infact, I haven't even used the service atall even during the 'trial' period as I didn't know how to avtivate it. The help section states that there should be a cancel option next to my package but this is not the case and it is showing that I have no package. I have had a payment taken from my bank account which I am really angry about as the money in the bank was all i had left for direct debits to pay out. I am a single mum of 3 and cannot afford this to be happening and I really need the money back in my account otherwise I am going to be in debt and habe bank charges when my direct debits come out my account. I would be grateful if someone could contact me urgently to discuss this matter.

Thankyou.
Occasional Poster
Posts: 2
Registered: ‎05-06-2016

Re: I want to delete my account please

I have the exactly the same issue, I am trying to cancel it but cant seem to find out how

Occasional Poster
Posts: 2
Registered: ‎05-06-2016

Re: I want to delete my account please

I have the exactly the same issue, I am trying to cancel it but cant seem to find out how.  I want to cancel my account completely and remove my payment details.  When I go onto passes it says I dont have one but you keep taking the money out of my account every month.  This is surely a scam!!! When I click on 'Ways to contact us' it comes up with the options and then tells you to click on 'contact us' at the bottom of the screen to email etc. but when you click on it, it just reloads the page every time.  This is completely against all codes of conduct, I want this sorted out now.  From the amount of messages above it seems like this is an ongoing issue that people are also suffering from.

Mentor 2
Posts: 1,440
Registered: ‎02-08-2013

Re: I want to delete my account please

[ Edited ]

@NAdams19 @Alana2016000

 

You need LIVE CHAT to remove your details

 

http://help.nowtv.com/contact-us/Change-personal-details

 

Best done using PC or laptop but should now work from other devices


Please click on Thanks if I've helped. I'm a Community Contributor not staff.
Occasional Poster
Posts: 4
Registered: ‎21-04-2016

Re: I want to delete my account please

I do not have the facitlity to do so. Only my mobile telephone to go online. I need my account cancelled and my money refunded asap. I am a single mum now stressed as I am going to have debt now. The money you took was for a direct debit and I need it back.
Elite 3
Posts: 4,137
Registered: ‎28-06-2014

Re: I want to delete my account please

@Alana2016000 chat works from my Android phone. If you click the red link in my signature and then select chat it should work. I would tell them you are using a mobile and to allow for typing time.

Please take a moment to click thanks or marked as solution if this answered your question. I am a community contributor not staff so cannot help you with account matters I can just attempt to point you in the right direction.

Chat are open 8am to Midnight:

Contact Us...


Devices I am currently using for Now: Android app on Moto E, Chromecast, LG TV, Smart box.
First Poster
Posts: 1
Registered: ‎05-06-2016

Re: I want to delete my account please

please delete my account immediately - I do not want th is service anymore and I cannot cancel this online as it redirects me to the login stap - tried calling the help number but was told this had to be done online - clearly a scam to keep customers by making it impossible to get out the membership without difficulty  please cancel immediately