Reply
NOW TV Team (Retired)
Posts: 657
Registered: ‎28-11-2015

Re: I want to delete my account please

Hi there @mknow

 

I've just sent you an email so we can communicate through there if you could check your inbox.

 

Thanks,

 

Ryan

NOW TV Team

First Poster
Posts: 1
Registered: ‎29-02-2016

Re: I want to delete my account please

I want to completely delete my account please, moving abroad

Community Manager
Posts: 2,991
Registered: ‎15-11-2012

Re: I want to delete my account please

Hi @ana009

 

Thanks for getting in touch with us here at NOW TV. 

 

I would just like to let you know that I have sent you an email in regards to your query. 

 

Please keep an eye on your inbox. 

 

Thanks, 

 

Karl

NOW TV Team

Occasional Poster
Posts: 2
Registered: ‎12-03-2016

Re: I want to delete my account please

Hi i want to delete my account please. Thanks

First Poster
Posts: 1
Registered: ‎13-03-2016

Re: I want to delete my account please

i want to cancel my account, i am halfway through my trial period and want to cancel before i get charged please

Elite 5
Posts: 5,352
Registered: ‎31-12-2013

Re: I want to delete my account please

[ Edited ]

Hi and welcome to the forum,

 

The easiest way to cancel your Now TV service is using a Windows or Mac computer. When you are logged onto this forum: -

  • Click on the 'My Account' button (see the top right of every forum web page).
  • Access 'My Passes'.
  • Then click on the grey coloured 'Canel' button which is located within each of the NOW TV packages you have subscribed to (ie: Entertainment, Movies, Sports).

You will have to do this for each of the NOW TV packages you are subscribed to.

 

 

Cheers


• If I've been helpful please press the THANKS button • If I've been really helpful please also press the ACCEPT SOLUTION button • Please note: I'm not a NOW TV employee, I'm a regular NOW TV customer just like you! •

NOW TV Box = Model no: Smart box | Software: 7.5.3 Build: 4057-16 | NOW TV app: 3.8.71 • LG TV 1 = Model no: 43UH668V | Software: 04.30.70 | OS: webOS 3.31 • LG TV 2 = Model no: 32LN575V | Software: 04.28.14 | OS: NetCast •

All TV's = NOW TV app: 2.16.1 | Post Processing Features: All disabled  • Networking Spec = ISP: Virgin Media (75Mbps) | Devices connection type: Wired | IP address type: Fixed (device permitting) •


Occasional Poster
Posts: 2
Registered: ‎12-03-2016

Re: I want to delete my account please

No, i want to DELETE my account. I've canceled my passes but I want my personal details out from this website

Elite 5
Posts: 5,352
Registered: ‎31-12-2013

Re: I want to delete my account please


dekza wrote:

No, i want to DELETE my account. I've canceled my passes but I want my personal details out from this website


Hi Dekza,

 

My reply was to emilyyyyyyys, who quite clearly mentioned the word 'cancel' twice.... Smiley Wink


• If I've been helpful please press the THANKS button • If I've been really helpful please also press the ACCEPT SOLUTION button • Please note: I'm not a NOW TV employee, I'm a regular NOW TV customer just like you! •

NOW TV Box = Model no: Smart box | Software: 7.5.3 Build: 4057-16 | NOW TV app: 3.8.71 • LG TV 1 = Model no: 43UH668V | Software: 04.30.70 | OS: webOS 3.31 • LG TV 2 = Model no: 32LN575V | Software: 04.28.14 | OS: NetCast •

All TV's = NOW TV app: 2.16.1 | Post Processing Features: All disabled  • Networking Spec = ISP: Virgin Media (75Mbps) | Devices connection type: Wired | IP address type: Fixed (device permitting) •


NOW TV Team
Posts: 3,453
Registered: ‎31-03-2014

Re: I want to delete my account please

Hi @dekza

 

Thanks for your message.

 

I'll get this looked into for you an email you shortly.

 

Birgit

NOW TV Team

NOW TV Team
Posts: 3,453
Registered: ‎31-03-2014

Re: I want to delete my account please

Hi @emilyyyyyyys

 

I've sent you an email in regards to this Smiley Happy

 

Birgit

NOW TV Team