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Elite 3
Posts: 4,069
Registered: ‎28-06-2014

Re: I want to delete my account please

@ap1971  if you have passes just cancel them.  To delete your account then you will need chat. please contact Now chat via this link

Contact Us...

they are open 8 - midnight


Please take a moment to click thanks or marked as solution if this answered your question. I am a community contributor not staff so cannot help you with account matters I can just attempt to point you in the right direction.

Chat are open 8am to Midnight:

Contact Us...


Devices I am currently using for Now: Android app on Moto E, Chromecast, LG TV, Smart box.
First Poster
Posts: 1
Registered: ‎18-10-2016

Re: I want to delete my account please

 I wish to delete my account please. how do i do this?

Champion 5
Posts: 7,099
Registered: ‎17-10-2013

Re: I want to delete my account please

@charlottetd94

 

Welcome to the forum

 

Have a read of the post above yours and follow the steps.

First Poster
Posts: 1
Registered: ‎12-03-2016

Re: I want to delete my account please

i`d like to delete my account completely. Many thanks. 

G

Elite 4
Posts: 5,182
Registered: ‎31-12-2013

Re: I want to delete my account please

[ Edited ]

Anybody who wants their NOW TV account deleted should be aware of the following: -

 

All 'account' related issues are subject to the Data Protection Act. Which means you will need to contact a NOW TV representative either via 'Email' or preferably via the forums 'Live Chat' facility and explain your requirements to them.

 

That being said, the easiest way of accessing 'Live Chat' is by using a Windows or Mac computer, along with various many makes and models of mobile phones and tablets (provided their screen resolution is high enough). Here's what you need to do: -

 

  • Click on the following: How To Contact NOW TV link.
  • Click on the blue 'Start Live Chat' button on the left of the web page.
  • A new 'What can we help you with today?' pop-up window should open up.
  • Click on the 'Request Chat' button.

 

Cheers


• If I've been helpful please press the THANKS button • If I've been really helpful please also press the ACCEPT SOLUTION button • Please note: I'm not a NOW TV employee, I'm a regular NOW TV customer just like you!

NOW TV Box = Model no: Smart box | Software: 7.0 Build: 4221 | NOW TV app: 3.8.71 • LG TV 1 = Model no: 43UH668V | Software: 04.30.70 | OS: webOS 3.31 • LG TV 2 = Model no: 32LN575V | Software: 04.28.14 | OS: NetCast •

All TV's = NOW TV app: 2.15.3 | Post Processing Features: All disabled  • Networking Spec = ISP: Virgin Media (75Mbps) | Devices connection type: Wired | IP address type: Fixed (device permitting) •


First Poster
Posts: 1
Registered: ‎13-02-2017

Re: I want to delete my account please

hi i would like to delete my account please as i no longer use it and i dont want to be charged if it renews as i havent subscribed to another months entertainment pass. would you be able to help me deactivate it please

Elite 3
Posts: 4,069
Registered: ‎28-06-2014

Re: I want to delete my account please

Hi @nicole180112 if you have not already go to "My account" at top of page then passes. Choose your pass and click cancel. Follow through the screens confirming that you wish to cancel until you get email confirmation. Repeat for each pass. Then put on a payment pin. Any further help pop on to chat.

Please take a moment to click thanks or marked as solution if this answered your question. I am a community contributor not staff so cannot help you with account matters I can just attempt to point you in the right direction.

Chat are open 8am to Midnight:

Contact Us...


Devices I am currently using for Now: Android app on Moto E, Chromecast, LG TV, Smart box.