20-11-2012 21:35
Hi,
How can I remove all my details from the NowTV website. It states that my account will be reactivated I watch another movie. I don't want this option. I want all my details (credit card, address, email etc) deleted after the trial has ended.
Thanks
05-06-2016 9:18
I have the exactly the same issue, I am trying to cancel it but cant seem to find out how
05-06-2016 9:24
I have the exactly the same issue, I am trying to cancel it but cant seem to find out how. I want to cancel my account completely and remove my payment details. When I go onto passes it says I dont have one but you keep taking the money out of my account every month. This is surely a scam!!! When I click on 'Ways to contact us' it comes up with the options and then tells you to click on 'contact us' at the bottom of the screen to email etc. but when you click on it, it just reloads the page every time. This is completely against all codes of conduct, I want this sorted out now. From the amount of messages above it seems like this is an ongoing issue that people are also suffering from.
05-06-2016 9:52 - edited 05-06-2016 9:55
@Anonymous User @Anonymous User
You need LIVE CHAT to remove your details
http://help.nowtv.com/contact-us/Change-personal-details
Best done using PC or laptop but should now work from other devices
05-06-2016 11:00
06-06-2016 12:58
Hi @Anonymous User
As this is an account related issue I am unable to deal with this in the public forum.
I will have a look into your account and send you an email soon.
Thanks
Andy
06-06-2016 12:58
Hi @Anonymous User
As this is an account related issue I am unable to deal with this in the public forum.
I will have a look into your account and send you an email soon.
Thanks
Andy
05-06-2016 11:07
06-06-2016 21:10
06-06-2016 21:12
Hi @Anonymous User
You will need to contact Live Chat. Click on this link http://help.nowtv.com/article/How-to-cancel-NOW-TV and hit the green Contact Us at the bottom of the page, this will take you to the Live Chat & Email options (8am - Midnight). Best to use a PC/Mac.
Hope this helps
06-06-2016 21:16
@Anonymous User were you not able to see the signatures on here? That includes this:
It will come up automatically below again.
Chat are open 8am to Midnight: