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Anonymous User
Not applicable

How can I close my account and remove my details? I don't want my details to be stored after trial

Hi,

How can I remove all my details from the NowTV website. It states that my account will be reactivated I watch another movie. I don't want this option. I want all my details (credit card, address, email etc) deleted after the trial has ended.

 

Thanks

1,571 REPLIES 1,571
Karl-F
Community Manager
Community Manager

Hi @Anonymous User, 

 

Thanks for posting. 

 

Just to let you know, I have sent you an email in regards to your query. 

 

Keep an eye on your inbox. 

 

Thanks, 

Karl

NOW TV Team

Anonymous User
Not applicable

I would like to completely delete my account and remove all payment and card information.

 

Simon-J
Community Manager
Community Manager

Hi @Anonymous User,

 

Thanks for posting.

 

We'll send you an email to let you know the action w'eve taken regarding your account.

 

Thanks

 

Simon

NOW TV Team

Anonymous User
Not applicable

Hi there,

 

I would like to delete this account as i had another set up for me.

 

Thank you.

 

 

Anonymous User
Not applicable

Hi @Anonymous User,

 

I will get back to you by email as this is an account related query. Please keep an eye out for it.

 

I hope that helps.

 

Thanks,

 

Rich

The NOW TV Team

Anonymous User
Not applicable

Hi

 

Please cancel my pass.

 

Thanks

commanda6
Legend 5
Legend 5

@Anonymous User wrote:

Hi

 

Please cancel my pass.

 

Thanks


Hi @Anonymous User

 

 

While you should be able to cancel using any device which has the capability to access the now TV website. I would always recommend that cancelling is done using a laptop PC, desktop PC or Mac and not a mobile device. For one thing, it's much easier to see what you're doing on a PC.  Be aware that the web browsers used by mobile devices can sometimes contain limitations which can prevent aspects of some websites from working properly. So if you're managing an online account. It's always best to use a proper computer.

 

To cancel now TV go to the my account button near the top right of any page on the website and select 'my passes' from the list then click the cancel pass button next to the appropriate pass. Remember each pass type needs to be cancelled separately.

 

After clicking cancel pass you will be taken through a series of dialogues. Follow the dialogues clicking the appropriate option each time. Once you have finished your get a notification confirming that the pass you have selected to be cancelled has been cancelled and you will no longer be charged for it. 

 

If you need further assistance you can contact live chat. To get to live chat click here. Then scroll down to the bottom of the page. Click "contact us" and then click "live chat"

 

hope that helps Smiley Happy


I do not work for Now . I am simply a Now customer trying to help I am a Community Contributor This means that I know a lot about the service. But just like you I am still a customer. This means I cannot help you with issues that would involve looking into your account directly. A member of the now TV forum team or live chat will need to assist you with these issues.
Anonymous User
Not applicable

I want my credit card details removed and i want my now tv account deleted 

commanda6
Legend 5
Legend 5

Hi @Anonymous User

 

A member of NOWTV staff would need to do this for you. The quickest method would be to speak to live chat. The aware though that any NOWTV boxes you have will cease to function. When your account is deleted as now TV boxes require a NOWTV account to function.

 

To get to live chat, click here. Then scroll down to the bottom of the page. Click contact us and then click live chat. (A desktop computer, laptop or Mac is recommended to use live chat)

 

Hope that helps Smiley Happy


I do not work for Now . I am simply a Now customer trying to help I am a Community Contributor This means that I know a lot about the service. But just like you I am still a customer. This means I cannot help you with issues that would involve looking into your account directly. A member of the now TV forum team or live chat will need to assist you with these issues.
Anonymous User
Not applicable

Hi @Anonymous User

 

As this is an account related query I will send you an email soon.

 

Thanks

Andy