20-11-2012 21:35
Hi,
How can I remove all my details from the NowTV website. It states that my account will be reactivated I watch another movie. I don't want this option. I want all my details (credit card, address, email etc) deleted after the trial has ended.
Thanks
25-04-2015 21:50
Hi, I want to cancel my movie pass. It seems very difficult to do something which should be very easy. Please help!!!
25-04-2015 21:52
@Anonymous User if clicking My Account takes you to the homepage, you've logged in with the wrong username. It's possible to have multiple Sky iDs and only the one attached to NOW TV will work. If you've had Sky Broadband or TV in the past your browser may have auto completed your old username. Try other usernames you might use or the forgotten username link on the login screen.
Also you could look through your emails for communications you've had with NOW TV and see if any of these include the correct one, or load the app which you've been watching on and check the settings to see which username is on that.
Once you've got the right one, clicking My Account will show the passes and you can cancel them with a few clicks.
01-05-2015 22:28
02-05-2015 15:09
Hi @Anonymous User
Thanks for your post.
It can be possible that your grandchildren may have accidentally purchased the pass. To make sure these surprise charges don't happen, we advise our customers to set up Payment PIN that will only be known by the account holder.
I'll look into this for you and contact you via email. Please keep an eye on your inbox.
Kind regards,
Birgit
NOW TV Team
05-07-2015 18:29
I want to delete my account please because i dont use now tv anymore im too busy, please delete my account thanks.
06-07-2015 11:09
Hi @Anonymous User,
I have sent you an email in regards to your query.
Thanks,
Karl
NOW TV Team
03-08-2015 2:13
hey i want to delete my account please ...
04-08-2015 12:49
Hi @Anonymous User
I'll get this looked into and send you an email shortly.
Birgit
NOW TV Team
15-12-2015 22:43
Please delete my account. Thanks
16-12-2015 9:30 - edited 16-12-2015 9:33
@Anonymous User
You can cancel passes using My Account then My Passes
To fully cancel you'll need to visit LIVE CHAT
http://help.nowtv.com/article/How-to-cancel-NOW-TV and click Contact Us - blue box bottom left