I have bought a pass when I meant to add a 4 months code can I get a refund ?

[Anonymous User]

Hi there I was trying to set up a second account for my son and instead of letting me put in the code for my 4 month pass it has just charged my credit card .

Can i get this refunded and use my pass instead ?

[SeeMoreDigital]

Hi and welcome to the forum @Anonymous User,

For security reasons all 'account' related issues (such as, NOW TV account removal/card details removal and refunds) are subject to the Data Protection Act. So you'll need to directly contact a NOW TV representative.

You can contact a NOW TV representative via the forums 'Live Chat' facility or 'Send us a message' facility by using a Windows or Mac computer, not a mobile device, as their web browsers are not sophisticated enough to display 'pop-up' windows (ie: windows within windows). Also, Mac or IOS device users will require JavaScript support enabled in their Safari internet browsers. Here's what you need to do: -

• Click on the following: How To Contact NOW TV link.
• To 'Send us a message', click on the light blue 'Send Message' button.
• To start a 'Live Chat', click on the dark blue 'Chat online' button.
• A new 'What can we help you with today?' pop-up window should open up.
• Click on the 'Request Chat' button.

By-the-way. In-case you were not aware... Your NOW TV subscription permits you to register up-to four NOW TV playback devices onto one NOW TV account and view on up-to two NOW TV playback devices at the same time.

And it's also adviseable to set-up a 'Payment PIN' code on your NOW TV account in order to prevent others from purchasing additional NOW TV services without your consent!

Cheers

[Anonymous User]

They did it to me not 9nce but last week I put a voucher on on the 11-4-17 then on the 13-4-17 nowtv took my last £10 I spent days trying but no on one cares

[SeeMoreDigital]

Hi @Anonymous User,

If you've been incorrectly charged you should contact a NOW TV representative via the forums 'Live Chat' facility or 'Send us a message' facility (see my post above). If they have made a mistake they will sort it out for you.

Cheers

[Anonymous User]

You have taken £9.99 again this month & im still waiting for last months to be refunded I put a 2 month movie pass on I shouldn't need to buy another till June it's so unfair I want my money returned or I'm not keeping quite how your charging people twice I know it's not just me. I don't earn a lot & I don't see why I am the target of your get rich off poor people I want my money back you now owe me £19.98 no I can't go to live chat you cut the feed before I finish typing every time off my iPhone not everyone has a laptop or pad. I will expose this scam your doing I sent all relevant documents to you the pass number the receipt last month & I've waited patiently for a refund and then today you took my last £10 I went to get electric & no funds in my bank how is this fair
Please answer my email do not ignore me.
Charlie Howe

Sent from my iPhone

[SeeMoreDigital]

Hi @Anonymous User,

For security reasons, all 'account' related issues (such as, NOW TV account removal/card details removal and refunds) are subject to the Data Protection Act, which means it's more appropriate for you to directly contact a NOW TV representative rather than asking one of them (or somebody who may be posing as one of them) to contact you via the forum!

You can contact a NOW TV representative via the forums 'Live Chat' facility or 'Send us a message' facility by using a Windows or Mac computer, not a mobile device, as their web browsers are not sophisticated enough to display 'pop-up' windows (ie: windows within windows). Also, Mac or IOS device users will require JavaScript support enabled in their Safari internet browsers. Here's what you need to do: -

• Click on the following: How To Contact NOW TV link.
• To 'Send us a message', click on the light blue 'Send Message' button.
• To start a 'Live Chat', click on the dark blue 'Chat online' button.
• A new 'What can we help you with today?' pop-up window should open up.
• Click on the 'Request Chat' button.

Cheers

[Anonymous User]

I've done all of that last month but I only write 3 words & the live chat gets cut I'm not a fast typer & ive rang & went to the library but it gets me nothing

[SeeMoreDigital]

Hi again @Anonymous User,

Have you actually 'officially' cancelled your NOW TV subscriptions via your 'My Account'? If so you would have received a confirmation email from NOW TV.

Sufficed to say, if you don't 'officially' cancel your NOW TV subscriptions they will 'roll-over' and you will contine to be charged...

Cheers

[Anonymous User]

I cancelled it before & they emailed me & said without an up to date debit card I could not have nowtv & I also do pay kidstv with the bank so I'm stuck!! I think this is a Martin Lewis case I feel like when I get a step closer they block me again it's cost me £35 for 2 months tv I may as well give up & stick with Netflix it's says no subscription but it's a lie & they just take it from my account on different dates

[SeeMoreDigital]

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@Anonymous User wrote:
..I also do pay kidstv with the bank so I'm stuck!! 

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That's not possible @Anonymous User because NOW TV only offer payments to them from valid debit or credit cards!

Which also means that if you don't have a valid debit or credit card registered against your NOW TV account, it's impossible for NOW TV to issue you with a refund...