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Anonymous User
Not applicable

I have a movies pass and then added a entertainment pass and can no longer get movies

I have a movies pass and then added a entertainment pass, since adding the entertainment pass I can no longer get movies, how can I get my movies back 

2 REPLIES 2
Andy
Legend 5
Legend 5

@Anonymous User

 

Welcome to the forum.

 

Purchasing one type of pass shouldn't affect any other passes you have.

 

Are you sure you didn't purchase the entertainment pass on a different account to your movies pass by mistake? Or maybe you cancelled the movies pass and it has now expired?

Anonymous User
Not applicable

Hi @Anonymous User

 

Thanks for posting, as mentioned by @Andy it sounds like you may have more than one account and each account having the respective subscription.

 

I will need to look into your account and send you an e-mail shortly. Keep an eye out on your inbox.

 

Cheers

Ranj

NOW TV Team