Kirsty17
First Poster

Free trial

Signed up for free trial, why have nowtv tried to take 7.99 straight away if its a free trial, really not happy!!!
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1 Solution

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NOW TV Team Kymberly-C
NOW TV Team

Re: Free trial


@Kirsty17 wrote:
Signed up for free trial, why have nowtv tried to take 7.99 straight away if its a free trial, really not happy!!!

Hi @Kirsty17

 

We have sent you an email to get this sorted Smiley Happy 

Kymberly-C
The NOW TV Team Smiley Happy
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4 Replies
NOW TV Team Kymberly-C
NOW TV Team

Re: Free trial


@Kirsty17 wrote:
Signed up for free trial, why have nowtv tried to take 7.99 straight away if its a free trial, really not happy!!!

Hi @Kirsty17

 

We have sent you an email to get this sorted Smiley Happy 

Kymberly-C
The NOW TV Team Smiley Happy
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kirstinneil
First Poster

Re: Free trial

hi i signed up for a free trail and cancled it (before payment date etc) i have had £7.99 removed out my bank but i have no subscriptiion? how do i go about getting my money ack as i cant afford that payment? also really not happy with it Smiley Sad

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bobby1926
First Poster

Re: Free trial

I have a 2 month now tv pass with a voucher number, however i cant put it in anywhere, and anywhere i click it asks me for bank details? Can someone explain this, i dont want to pay or enter bank details when i already have a 2 month pass. Really asking some questions about this service

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Andy Legend 5
Legend 5

Re: Free trial

@bobby1926 Welcome to the forum. You can enter your code on your My Account > My Passes page

 

https://account.nowtv.com/passes

 

(Click the apply a voucher code link in the correct section eg entertainment or cinema). However if you haven't already entered your payment details you will be asked to do this, you need a valid card on file for your account to be active even if you don't intend to make any further purchases.

 

Bear in mind the 2 months you get will auto-renew into a paid pass unless you cancel before the 2 months is up. You can also add a payment PIN if you're worried about accidentally purchasing something.

http://account.nowtv.com/payment-pin

 

PS if you already had another NOW TV account before this one with a card on file you can log into that account and enter your code instead if you wish.

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