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Anonymous User
Not applicable

Free trial

Hi,

I started a free trial and now i want to cancel but it isn't allowing me to, could you please advise me on what to do and how to cancel. 

Regards Owen (Atla5De5troyer)

 

1 ACCEPTED SOLUTION
Andy
Legend 5
Legend 5

@Anonymous User

 

Welcome to the forum. You can cancel your trial by going to your My Account > My Passes page http://account.nowtv.com/passes

You should see a list of any active passes you have on your account, with a cancel button next to them. Just click cancel and follow the steps all the way to the end.

If the cancel button is greyed out then you might have left it too late and NOW TV will be preparing to take payment. If so,  try talking to live chat, explaining the situation and seeing if they can stop this for you. To get there go to the following help page

https://help.nowtv.com/contact-us/how-do-i-cancel-now-tv

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2 REPLIES 2
Andy
Legend 5
Legend 5

@Anonymous User

 

Welcome to the forum. You can cancel your trial by going to your My Account > My Passes page http://account.nowtv.com/passes

You should see a list of any active passes you have on your account, with a cancel button next to them. Just click cancel and follow the steps all the way to the end.

If the cancel button is greyed out then you might have left it too late and NOW TV will be preparing to take payment. If so,  try talking to live chat, explaining the situation and seeing if they can stop this for you. To get there go to the following help page

https://help.nowtv.com/contact-us/how-do-i-cancel-now-tv

Anonymous User
Not applicable

I was having issues with the free trial on my pS4 (18+mb connection) ans rather than heklping though the menues, the 14 days were counting down!!! ssurely they shoudl recogmise the issue and either guve you an qadditional 14 days, or at least a code for a month so you can get a full and proper experience of the app...needless to say I have cancelled do to bad customer service, bad issues on console and no desire to help. a free month would have gone a long was and kwpt me as a memmberm but thanks for te terible service love film.