@Anonymous User
Hi Glenn
I was just about to write that you are due a refund, but you beat me to the punch.
Also, your situation has shown that nothing, absolutely nothing, is foolproof and that's why customers should always keep their evidence of voucher usage until the voucher is used up.
Simply because, in the past, some NowTV customers have complained that their voucher details have vanished from their account before being completely used, and because they disposed of their voucher, they have no evidence that the voucher ever existed.
Consequently, just like most people keep their evidence of big item purchases, for at least the guarantee period, likewise NowTV users should keep evidence of their voucher usage, whether the voucher concerned is free or not.
UK Bob
