Four month pass disappeared

[Anonymous User]

Bit confused had Now TV for a few years now. Placed a four month voucher on last month and it registered and said I was covered until June time. However I have just be DD 9.99 and gone on to check and its gone. Not overly happy as I have now paid twice!

[SeeMoreDigital]

Hi and welcome to the forum @Anonymous User,

Quite often when this sort of thing happens it's because they've not actually logged into their 'active' NOW TV account.

That being said. If you get really stuck I suggest you contact a NOW TV representative, which can be done via the forums 'Live Chat' facility or 'Send us a message' facility. Here's what you need to do: -

• Click on the following: How To Contact NOW TV link.
• To 'Send us a message', click on the light blue 'Send Message' button.
• To start a 'Live Chat', click on the dark blue 'Chat online' button.
• A new 'What can we help you with today?' pop-up window should open up.
• Click on the 'Request Chat' button.

Cheers

[Anonymous User]

Many thanks clearly been removed as I have been charged again and only have one account. I shall await a response from the message service

[SeeMoreDigital]

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@Anonymous User wrote:
Many thanks clearly been removed as I have been charged again and only have one account. I shall await a response from the message service

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Hi again @Anonymous User,

Although I've never had the sort of problem you describe. What I do is take a screen grab of all my 'voucher pass submissions'. I've got them all, dating back to March 2014 😉

Cheers

[4268]

@Anonymous User  quickest way to sort a refund and get the pass reapplied (they can check history) is to follow @SeeMoreDigital's advise and contact Now via chat.