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ClockEnd
Helper 5

Re: Expiry dates of Shop-Bought Passes With Now TV Box


commanda6 wrote:

This is why it's sometimes worth buying the box packs from NowTV themselves on the NowTV site because NowTV have all your orders on file. 

 

Sure but they are far cheaper on Amazon/John Lewis/Currys/Argos/Tesco.   But I generally have proof of purchase.  A little riskier buying codes on eBay as you don't know how long someone has had them.

 

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ClockEnd
Helper 5

Re: Expiry dates of Shop-Bought Passes With Now TV Box


@ukbobboy wrote:

 

 

The chap I Live Chatted with was so helpful that he offered to consolidate two of my 3 month vouchers into one 6 month pass

 

PS. I have enough vouchers to last until the middle of next year.

 


I'd rather have my passes de-consolidated if that was possible.  With Westworld gone, there isn't anything I am watching on entertainment and it runs for another two months Smiley Frustrated .  Instead I am on season 5 of Walking Dead on Amazon Prime.

 

I have a 3 month voucher ents voucher with a May expiry, but 13 months of Cinema vouchers.  So I can't take advantage of Winter Madness Smiley Sad

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ukbobboy
Expert 2

Re: Expiry dates of Shop-Bought Passes With Now TV Box

@ClockEnd

 

Hi CE

 

You know, I agree with what you posted to @commanda6 because I too rather look for cheap voucher deals than buy more boxes but if I have to I will.

 

As far as my own consolidated vouchers, I've found that there is more than enough stuff on NowTV to keep me more than occupied, as you may know I love super hero shows and films but thanks to NowTV I'm also trying to embrace other genres.

 

 

UK Bob

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w1gz
Occasional Poster

Re: Expiry dates of Shop-Bought Passes With Now TV Box

I recently bought a replacement box specifically because it came with 2 sports day passes.

However, neither worked and when I contacted Chat was told they were expired and there was nothing they could do.

Spoke to the merchant and they told me to speak to NowTV.

Not happy, as I would not have purchased the product without the passes, which are seemingly worthless.
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ukbobboy
Expert 2

Re: Expiry dates of Shop-Bought Passes With Now TV Box

@w1gz @ClockEnd @NOWTV-Team

 

Hi W1

 

You said, "...recently bought a replacement box ......with 2 sports day passes, neither worked when I contacted Chat was told they were expired and there was nothing they could do." You went on to say, " Spoke to the merchant and they told me to speak to NowTV".

 

I'm no lawyer but my understanding of UK consumer law is that the Merchant, the shop or company that took your money, is responsible for insuring that every in the package that you bought should work.

 

However, the Now TV team may help you in this respect, as you see I have tagged them into this post, but I believe the merchant you bought your goods from is fobbing you off.

 

You see, I ran into a similar situation, I had bought 2 x 3 months entertainment passes, one worked and the other didn't, so I demanded my money back or a replacement pass.  Within a few days I received, by email, a replacement pass.

 

Good luck

 

 

UK Bob

 

w1gz
Occasional Poster

Re: Expiry dates of Shop-Bought Passes With Now TV Box

I bought the box via Amazon (but a 3rd party retailer)  they tell me to speak to Now TV.

 

I don't want to return the box, I am using it. But I would like to use the sports passes.

 

NowTV again say they can't help me. Apparently, the passes have expired. How is any of this my fault?

 

Yet again Mr consumer is ripped off.

 

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GaryL
Regular 4

Re: Expiry dates of Shop-Bought Passes With Now TV Box

If Now tv won’t issue you with replacement codes then it’s up to the seller to help, could be the codes expired quite a while ago which is why they aren’t prepared to issue replacement codes.  It’s the seller that’s ripping you off in this case, youneed to return it for a refund.

sarahjane77
Occasional Poster

Re: Expiry dates of Shop-Bought Passes With Now TV Box

I have an expired code ..so wrong that they want proof of purchase when I have the vouchet and the code which they cn see hasnt been redeemed. Not happy and feeling duped