Hi I have just got a movie package and it took 2 nights to watch one movie it kept frezing and buffering. So much so I nearly threw the box out the window. I tried another movie tonight and it looks like a pirate movie it's so blurry
Last week it happened on Penny Dreadful in entertainment but it only took an hour to resolve.
I have a high quality internet setting, have followed all the advice on resetting everything and still nothing improves. I have installed Now on 2 Roku's and silly me went and bought a box and then even sillier me put movies on.... I would rather watch pay per view but this would be perfect for my family if it worked.
Anyone else have these problems?
It would be a big help for the 'NOW TV Tech Team' members if you guys were able to confirm the following basic information: -
Sufficed to say, the more detailed information you are able to provide, the easier it will be for us NOW TV forum members and/or a NOW TV Team member to work out a solution for you!
• If I've been helpful please press the THANKS button • If I've been really helpful please also press the ACCEPT SOLUTION button • Please note: I'm not a NOW TV employee, I'm a regular NOW TV customer just like you! •
• NOW TV Box = Model no: Smart box | Software: 7.0 Build: 4221 | NOW TV app: 3.8.71 • LG TV 1 = Model no: 43UH668V | Software: 04.30.70 | OS: webOS 3.31 • LG TV 2 = Model no: 32LN575V | Software: 04.28.14 | OS: NetCast •
• All TV's = NOW TV app: 2.15.3 | Post Processing Features: All disabled • Networking Spec = ISP: Virgin Media (75Mbps) | Devices connection type: Wired | IP address type: Fixed (device permitting) •