Hi I have just got a movie package and it took 2 nights to watch one movie it kept frezing and buffering. So much so I nearly threw the box out the window. I tried another movie tonight and it looks like a pirate movie it's so blurry
Last week it happened on Penny Dreadful in entertainment but it only took an hour to resolve.
I have a high quality internet setting, have followed all the advice on resetting everything and still nothing improves. I have installed Now on 2 Roku's and silly me went and bought a box and then even sillier me put movies on.... I would rather watch pay per view but this would be perfect for my family if it worked.
Anyone else have these problems?
Thanks for getting in touch with us here on the community sounds alot like buffering issues can you try these steps http://po.st/7U7XEW
and see if they help if not please contact our live chat team here http://po.st/6aBEYV who can look into this for you.
It would be a big help for the 'NOW TV Tech Team' members if you guys were able to confirm the following basic information: -
Sufficed to say, the more detailed information you are able to provide, the easier it will be for us NOW TV forum members and/or a NOW TV Team member to work out a solution for you!
• If I've been helpful please press the THANKS button • If I've been really helpful please also press the ACCEPT SOLUTION button • Please note: I'm not a NOW TV employee, I'm a regular NOW TV customer, like you! •
• LG TV 1 = Model no: 43UH668V | Software: 04.30.70 | OS: webOS 3.31 • LG TV 2 = Model no: 65UH770V | Software: 04.31.10 | webOS •
• All TV's = NOW TV app: 2.26.0 | Post Processing Features: All disabled • Networking Spec = ISP: Virgin Media (75Mbps) | Devices connection type: Wired | IP address type: Fixed (device permitting) •