19-01-2017 23:02
Hi I have just got a movie package and it took 2 nights to watch one movie it kept frezing and buffering. So much so I nearly threw the box out the window. I tried another movie tonight and it looks like a pirate movie it's so blurry
Last week it happened on Penny Dreadful in entertainment but it only took an hour to resolve.
I have a high quality internet setting, have followed all the advice on resetting everything and still nothing improves. I have installed Now on 2 Roku's and silly me went and bought a box and then even sillier me put movies on.... I would rather watch pay per view but this would be perfect for my family if it worked.
Anyone else have these problems?
20-01-2017 11:05
Hi @Anonymous User
Thanks for getting in touch with us here on the community sounds alot like buffering issues can you try these steps http://po.st/7U7XEW
and see if they help if not please contact our live chat team here http://po.st/6aBEYV who can look into this for you.
Thanks
Eddie
07-02-2017 20:51
08-02-2017 14:38
Hi @Anonymous User
Thanks for getting in otuch have you tried the steps in the link above to see if they help you with your issue or not?
Thanks
Eddie
08-02-2017 14:43
Hi all,
It would be a big help for the 'NOW TV Tech Team' members if you guys were able to confirm the following basic information: -
Sufficed to say, the more detailed information you are able to provide, the easier it will be for us NOW TV forum members and/or a NOW TV Team member to work out a solution for you!
Cheers