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Anonymous User
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Error code 10024

Hi, Just purchased the Movie Pass, (debited from account) and message saying Expired Pass with error code: 10024. Please help?  Unhappy =  purchase but no goods ;-(

36 REPLIES 36
Anonymous User
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you're not alone on this one - having the same issue, with kids waiting for movie night to start 😞

Anonymous User
Not applicable

Same here.  HAs anyone solved it yet?

SeeMoreDigital
Legend 5
Legend 5

Hi @Anonymous User and @Anonymous User,

 

As previously reported here: https://community.nowtv.com/t5/Kids/Error-code-10024/m-p/431226, there's a problem at NOW TV's end.

 

For updates please look here: https://community.nowtv.com/t5/NOW-TV-Service-Status/Issue-watching-NOW-TV-24-6-2017/m-p/431217

 

 

Cheers

Anonymous User
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I wonder if NOW TV will refund some of our money we pay them. They don't allow you to watch if you are not paying, so why should we pay if we are unable to watch??!!!

Anonymous User
Not applicable

Same here activated pass and got the error code I've just been on live chat and basically got told "you can't watch anything , tough "
Anonymous User
Not applicable

I have a paid up subscription for Movies but when I try to play it says "Month Pass required". 

Unable to find suitable contact for NOW TV help. 

SeeMoreDigital
Legend 5
Legend 5

Hi everyone,

 

Please refer to the following NOW TV Service Status update: Issue watching NOW TV 24/6/2017

 

 

Cheers

Anonymous User
Not applicable

Exactly the same error code as noted by others below. Unacceptable. Always quick to take payments; let's see how long it takes to get a refund without having to beg and threaten legal action?

Anonymous User
Not applicable

Yeah having same issue with my newly purchased sky sports pass - can't believe there is no customer help line