Error code 10024

[Anonymous User]

Hi, Just purchased the Movie Pass, (debited from account) and message saying Expired Pass with error code: 10024. Please help?  Unhappy =  purchase but no goods ;-(

[Anonymous User]

I have sky movie cinema pass and it says I have to renew to watch but payment got taken today aswell?

[Anonymous User]

they are indeed aware of the problem and are working to fix it.

As to the whole refund situation its been down for less than 4 hours so im sure if you can go without that few pennys worth of a refund.

If you are not satisfied with the time its taking them to fix the problem you can always go a head and fix it for them in a fraction of that time, wait you can't thats what i thought.

[Anonymous User]

active movie and entertainment pass but message says:

Expired Pass

Your pass has expired. If you would like to resume viewing please purchase another pass.

error coded 10024

My account has next payment due on 3rd November 2016

Chat not available so can anyone help?

[Anonymous User]

No but I'm getting exactly the same problem at the moment.  Was hoping yours was an old post with a solution 🙂

[Anonymous User]

Having exactly the same problems right now on my apple TV device. This is the only thread ive found so far complaining of this. Glad you posted. Listen up SKY, get this fixed pronto!!!

[Anonymous User]

Same here - the live chat isnt working either

[Anonymous User]

It's say I need a monthly pass but thought that's what you pay every month for..?

[Anonymous User]

Hi I am having the same problem as well - I pay every month for the movie pass and have tried to log on tonight to watch a film but I have the same message as you - It tells me I have a pass which has expired but we have paid each month. Am not happy as we too cannot get on to the Live Chat and I cannot find any phone numbers!! I guess it's a national problem but can't find out anymore info at all!

Not much help am I as we are in the same situation as you !!

[Anonymous User]

Having the same problem, trying to redeem a code and this comes up

[Anonymous User]

Hi all, this has happened to me too. I managed to speak to someone on chat and they are aware of the problem and there should be an update coming out on the community forum soon. The girl said I would be contacted too as if logged my problem with them. So fingers crossed it gets sorted soon.