02-04-2017 22:17
09-05-2017 10:32
@Anonymous User
Welcome to the forum.
Do you see your active 3 month kids pass when you go to your My Account > My Passes page?
http://account.nowtv.com/passes
If you do see the 3 month pass with the correct end date and you don't see the £2.99 charge on your bills page
http://account.nowtv.com/bills
then you may be logged into the wrong account and the charge may be coming from a different account that you have. Try logging in with any other usernames you have to see if there is a pass that needs cancelling.
The other Possibility is the voucher didn't properly go through, in which case you should be able to enter it again.
If you still think you have been incorrectly charged, have a word with Live Chat they can help you track down where the problem is and hopefully refund you. To get to live chat go here
https://help.nowtv.com/contact-us/cancelled-now-tv-but-still-being-charged
12-05-2017 8:34
Sorry,
Perhaps my first post wasn't clear. I added a nowtv pass to my account and it accepted as 3 months kids pass for free until 08 August.
I check my bank account, which shows I am charged £2.99 alerting me to the issue. I check my nowtv account and the pass that I added is not showing, despite a week earlier the voucher had been applied successfully. I am in the correct bank account, and in the correct NowTv account.
I can't find live chat, otherwise I would have used it. I could only find this help board.
12-05-2017 9:08
@Anonymous User
No worries. You can find links to live chat by clicking the Contact Us link at the bottom of the page and choosing the problem you have, or this direct link should also give you live chat
https://help.nowtv.com/contact-us/cancelled-now-tv-but-still-being-charged
07-05-2017 11:47
Hello,
I am currently on a 2 month Sky Cinema pass. I recently got a promotional code (from Snatch) for a second 2 month Sky Cinema pass. This promotional code expires on the 1st June 2017. My current pass expires after this date, so I would like to know if redeeming the voucher now would cause me to lose my current pass, and start the 2 months from the apply date or whether the pass would follow on and add 2 months to my current pass.
Thank you,
Troy
07-05-2017 12:36
25-03-2017 2:20
Hi,
I have won an entertainment pass from Snatch for 2 months according to the voucher it expires on the 29th of April however having already won one earlier this month, this will expire before my current voucher will run out (15 May). Is there anyway I can still redeem this voucher?
Thanks
Katie
25-03-2017 9:18
@Anonymous User you can apply the voucher after 16th April and it will apply after 15th May. All vouchers can be applied in last month of current pass. assuming it's a Now endorsed promotion if you do have problems chat will help.
02-09-2017 15:33
02-09-2017 15:43
@Anonymous User
Hi OJ
Read this, it may help:
https://help.nowtv.com/article/win-now-tv-prizes-with-snatch
UK Bob
02-09-2017 18:11
@Anonymous User wrote:
... In the terms and conditions it's say one per account. Will I be able to use another when this one runs out?
In short... No!