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Anonymous User
Not applicable

‎25-07-2017 22:14

Deleted wrong device

I've reached my device limit but deleted the wrong device which was my living room one can I do anything to put bk on cos don't really wanna wait till next month
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2 REPLIES 2
SeeMoreDigital
Legend 5
Legend 5

‎25-07-2017 22:22

Hi @Anonymous User,

 

Yes, you can contact a NOW TV representitive and tell them that you've made a genuine mistake with your devices. It happens!

 

You can contact a NOW TV representative via the forums 'Live Chat' facility or 'Send us a message' facility by using a Windows or Mac computer, not a mobile device, as their web browsers are not sophisticated enough to display 'pop-up' windows (ie: windows within windows). Also, Mac or IOS device users will require JavaScript support enabled in their Safari internet browsers. Here's what you need to do: -

 

  • Click on the following: How To Contact NOW TV link.
  • To 'Send us a message', click on the light blue 'Send Message' button.
  • To start a 'Live Chat', click on the dark blue 'Chat online' button.
  • A new 'What can we help you with today?' pop-up window should open up.
  • Click on the 'Request Chat' button.

 

Cheers

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4268
Legend 5
Legend 5

‎25-07-2017 23:34

@Anonymous User can I suggest you give your devices names that help you identify which is which.
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