30-06-2017 12:21
30-06-2017 12:28
Hi @Anonymous User,
Are you 100% sure you have logged into your 'active' NOW TV account. Is your full 'Order History' listed correctly?
When is your 'Offer ends on' date?
Cheers
23-07-2017 12:10
I had an offer for 4 months cinema for £3.99 per month but now can't see it anywhere - where can I retrieve that information?
23-07-2017 12:35
Hi and welcome to the forum @Anonymous User,
While you are logged onto this forum using the same log-in details as your NOW TV playback device. Visit: My Account -> My Passes and select the relevent 'down arrow' for your subscription (ie: purple for Sky Cinema or orange for Entertainment). Here's a typical example of what your pass information should look like.
Note the info in the "You're on a free offer until..." line. Followed by the 'Offer ends on' line: -
Also, if you can't see any of your recent purchases under 'View my bills' it's most likely that you've not logged into your 'active' NOW TV account! So... what do you see?
Cheers