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Anonymous User
Not applicable

‎10-04-2018 16:57

Cinema pass

When I try to watch anything on my now tv account it tell me I need a movie pass which I already pay £9.99 a month for. It was working fine yesterday however today it is not, can you tell me why this is??

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3 REPLIES 3
schnapps
Legend 5
Legend 5

‎10-04-2018 17:06

Hi @Anonymous User

 

What nowtv playback device are you using ?

 

Maybe try signing out of the nowtv App on your device and re sign back in again.

 

Also, i would double check by going to My Account > My Passes on here, that it shows the cinema pass is still active and make sure your bank card hasn't expired on your nowtv account by going to My Account > Payment details. 

 

 

 

 

 

 

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Anonymous User
Not applicable

‎10-04-2018 17:18

In response to schnapps's comment

Hi thank you for you’re help, it’s because my previous card was expired and I hadn’t updated it but now it’s not letting my change the details!

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schnapps
Legend 5
Legend 5

‎10-04-2018 17:23

In response to Anonymous User's comment

Hi @Anonymous User

 

See if nowtv live chat can assist you further.

 

Open the link page below and click on the drop down arrow below Anything else to reveal the live chat button.

 

https://help.nowtv.com/get-in-touch/

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