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Anonymous User
Not applicable

Cinema pass bill

I got charged for a cinema pass this month when I already cancelled it last month. 

I cancelled it again but how do I make sure this time that NOW TV is not going to charge me again for something I don't want?!! 

I try to contact them and sent them a message but no answer. 

2 REPLIES 2
Anonymous User
Not applicable

I got the same problem will be interesting to see response. Also if you try and use the request form it wont show 2018 only 2016 and 2017

Andy
Legend 5
Legend 5

@Anonymous User @Anonymous User

 

Welcome to the forum. First pop onto your My Account > My Passes page to make sure the pass definitely is showing as cancelled (if not cancel it again and go through all the steps right to the end, there are quite a few)

 

https://account.nowtv.com/passes

 

I would also recommend enabling your Payment PIN in your account, this will prevent accidental or unauthorised payments in the future. If you have a NOW TV Box it's easy for people to accidentally purchase a pass without the PIN. To turn your Payment PIN on, go to your My Account > Payment PIN page

http://account.nowtv.com/payment-pin

 

I'd suggest getting in touch with NOW TV to see if they will offer you a refund. Normally live chat or send a message is the best way. You can send the NOW TV Team a message or get to live chat from the Contact Us page

https://help.nowtv.com/get-in-touch

(expand the Anything Else section at the bottom for options)

 

But if you have trouble getting in touch that way, go to this request form

 

https://account.nowtv.com/payments/query/

 

and  choose the option for incorrectly charged. You should be contacted within a couple of days.