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Anonymous User
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Chromecast 2 months Sky Cinema for £5 offer

I have tried to redeem this offer many times but keep getting the message 

We're having trouble with vouchers right now

Please wait a moment and try again.
I tried emailing the help desk but even my emails are not being accepted. HELP.
18 REPLIES 18
Andy
Legend 5
Legend 5

@Anonymous User

Welcome to the forum. Try reading the last few posts in this thread which should help

 

https://community.nowtv.com/t5/Chromecast/2-Month-NowTV-Cinema-Pass-with-a-New-Chromecast-Purchase-from/td-p/445275/page/3

Anonymous User
Not applicable
Thanks for the reply Andy, I don't think any of those apply.

Using my Galaxy S8, in the Google home app, Chromecast/Now Tv *Redeem offer*
button this takes me to the offer landing page in Chrome, (
www.nowtv.com/Chromecastcin?VoucherCode=NOWxxx) - then using the '*Existing
customer? Get offer*' link, it loads to 'MY PASSES' and then I think the
problem is where its taking me to the wrong pass, its saying at the top
'Apply your *ENTERTAINMENT* Month Pass Voucher'.. and then the
{VoucherCode} Hmm we don't recognise that voucher.

I think the issue is the link is sending to the wrong pass, not Cinema,
hence the invalid voucher..

Thanks
John
schnapps
Legend 5
Legend 5

@Anonymous User

 

Have you tried copy and pasting the NowTV code on the end of the url address Now**** ** and go to the NowTV website and manually enter the code on your account under My Account > My Passes and clicking on the apply voucher button next to your cinema pass ?

Anonymous User
Not applicable
That sorted it, Thanks Schnapps... I think they'll miss out on a lot of
fivers if they don't point the link to the right place 🙂

Cheers!

Anonymous User
Not applicable

Same problem here too. Bought a Chromecast Friday, the offer shows up in the Home app but when redeeming on now TV just get taken to page to redeem voucher code (obviously no code with this deal)
Andy
Legend 5
Legend 5

@Anonymous User

 

Welcome to the forum. Try the last post on this thread

 

https://community.nowtv.com/t5/Cinema/Offer-from-Google-Chromecast/m-p/449526#M12113

Anonymous User
Not applicable

Thanks, that did the trick. 😀
Anonymous User
Not applicable

I'm having exact same problem
Anonymous User
Not applicable

Tried manually entering method but just tells of a problem with vouchers atm, try later ????