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Anonymous User
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Charged when cancelled service

I cancelled the now cinema service/pass 2 months ago yet i am still getting charged, why?
1 REPLY 1
commanda6
Legend 5
Legend 5


@Anonymous User wrote:
I cancelled the now cinema service/pass 2 months ago yet i am still getting charged, why?

Hi @Anonymous User

 

When you cancelled your pass did you get an email confirming the cancellation? Upon successful transformation you would normally get an email

 

To get this investigated by now TV use the link below and fill in the form

 

https://account.nowtv.com/payments/query/incorrect-charge

 

 

 

 


I do not work for Now . I am simply a Now customer trying to help I am a Community Contributor This means that I know a lot about the service. But just like you I am still a customer. This means I cannot help you with issues that would involve looking into your account directly. A member of the now TV forum team or live chat will need to assist you with these issues.