Hi and welcome to the forum @Anonymous User,
The most probable reason why this is happening is because you've somehow created more than one NOW TV account registered to the same debit/credit card!
For security reasons, all 'account' related issues are subject to the Data Protection Act, which means you'll need to contact a NOW TV representative to resolve your issue.
You can contact a NOW TV representative via the forums 'Live Chat' facility or 'Send us a message' facility by using a Windows or Mac computer, not a mobile device, as their web browsers are not sophisticated enough to display 'pop-up' windows (ie: windows within windows). Also, Mac or IOS device users will require JavaScript support enabled in their Safari internet browsers. Here's what you need to do: -
- Click on the following: How To Contact NOW TV link.
- To 'Send us a message', click on the light blue 'Send Message' button.
- To start a 'Live Chat', click on the dark blue 'Chat online' button.
- A new 'What can we help you with today?' pop-up window should open up.
- Click on the 'Request Chat' button.
Cheers
