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Anonymous User
Not applicable

‎27-03-2016 10:49

Card fail - i dont know why - someone cancelled my subscription

Hi 

 

Signed up for a three month pass at £4.99 on 28th February and have been happily watching movies - received an email on the 25th of march saying that the card couldnt be charged and i need to update my card. Two minutes later i got an email saying that the subscription has been cancelled - been in and checked my card details and they dont need changing - ive not had a new card or anything - ive got no need to update the card details - i can now no longer watch the movies - whats going on and how do i get back to my original promo offer?

 

I can no only sign back up at full price??

 

Thanks

 

L

 

 

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2 REPLIES 2
Anonymous User
Not applicable

‎27-03-2016 10:58

@Anonymous User Welcome and sorry to see your problem

 

Try LIVE CHAT http://help.nowtv.com/article/None-of-the-above-vouchers-and-offers and click on Contact Us - blue box bottom left

Anonymous User
Not applicable

‎29-03-2016 15:16

Hi @Anonymous User

 

Thanks for getting in touch with us. I'm sorry to hear about your recent account issue.

 

I see that you've since talked to our Live Chat boffins and have resolved the issue 🙂

 

If you need any further help please don't hesitate to get back in touch.

 

Thanks,

 

Rob

NOW TV Team

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