Card details won't update

[Anonymous User]

My new card details won't update on my account and my subscription won't renew can u please advise me on why.

[schnapps · Accepted solution]

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@Anonymous User wrote:
My new card details won't update on my account and my subscription won't renew can u please advise me on why.

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@Anonymous User

Your quickest option, might be to jump over to live chat.

http://help.nowtv.com/article/None-of-the-above-vouchers-and-offers

If you click on the contact us green box in my linked page above, this will direct you to a live chat Advisor.

Suggest using a PC, Laptop or Mac when you contact them.

[Anonymous User]

The Now TV site will not accept my card update details. The only item that alters is the expiry date, however, it will not accept the card type or new expiry date.

[Anonymous User]

I got help from the live chat if that helps.

[schnapps]

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@Anonymous User wrote:

The Now TV site will not accept my card update details. The only item that alters is the expiry date, however, it will not accept the card type or new expiry date.

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@Anonymous User

Have a read of this link, which i just posted for another forum member, it might help you as well.

http://community.nowtv.com/t5/Mac-OS/Card-details-won-t-update/m-p/363329#M1661

[Simon-J]

Hi @Anonymous User,

Can you tell us if you see an error message when you try to change this?

Thanks

Simon

NOW TV Team