22-02-2017 15:24
When I try to cancel the Skypovies pass using Cancel Pass, it gets stuck in a loop of a rubbish survey and won't let me cancel no matter what I enter.
Complete and utter rubbish.
22-02-2017 15:36
@Anonymous User wrote:When I try to cancel the Skypovies pass using Cancel Pass, it gets stuck in a loop of a rubbish survey and won't let me cancel no matter what I enter.
That's seems most odd. What's the make and model number of the device you're using to access your NOW TV account?
22-02-2017 16:27
I want to unsubscribe to Now tv.I did not realise I had subscribed to it.Only found out when I got my bank statement.I have not even used anything so I would be most grateful if you could kindly reimburse me with my money.It is very difficult to get hold of you to cancel.PLEASE make it easier.Thank you very much.
22-02-2017 16:37 - edited 22-02-2017 16:41
@Anonymous User wrote:I want to unsubscribe to Now tv.I did not realise I had subscribed to it.Only found out when I got my bank statement.I have not even used anything so I would be most grateful if you could kindly reimburse me with my money.It is very difficult to get hold of you to cancel.PLEASE make it easier.Thank you very much.
Hi and welcome to the forum @Anonymous User,
The NOW TV media streaming service is a fully 'online service' which offers help to its customers via Live Chat, via Email or via this forum (by forum members, along with a comprehensive range of Help Centre articles).
The most probable reason why you've been charged is because somebody in your household accessed the 'Cinema' service at some time. Which is why it's advisable for the NOW TV 'account' holder to create a PIN code to prevent anathorised purchases.
This being the case, provided you have not viewed any content (which the NOW TV people will thoroughly check) you should be able to get all (or a proportion) of your subscription payments returned/refunded to you by contacting a NOW TV representative via the forums 'Live Chat' facility.
The easiest way of accessing 'Live Chat' is by using a Windows or Mac computer, along with various many makes and models of mobile phones and tablets (provided their screen resolution is high enough). Here's what you need to do: -
With regard to cancelling your NOW TV subscriptions, unless your NOW TV subscription is directly through Apple (via an iTunes account) or you've received a NOW TV promotional offer through Vodafone. The easiest way to cancel your NOW TV subscriptions is by using a Windows or Mac computer, not a mobile device, as their web browsers are not sophisticated enough to display 'pop-up' windows (ie: windows within windows). Also, Mac or IOS device users will require JavaScript support enabled in their Safari internet browsers. Here's what you need to do: -
If the above mentioned 'cancellation' process has been completed correctly, you will receive a confirmation email from NOW TV.
Cheers
And just-so 'all' NOW TV customers know. Currently...
22-02-2017 18:36
Hi @Anonymous User
Thanks for getting in touch with us here. We would suggest that if you're unable to complete the cancellation process to try a different browser to see if this is still the case. If so and you are still having the issue then please contact our live chat team here http://help.nowtv.com/contact-us/How-to-cancel-NOW-TV who can cancel your passes for you.
Cheers
Eddie