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Anonymous User
Not applicable

Cancel Subscription

I made the mistake of signing up at a stand in Thorpe Park months ago.

I somehow managed to contact somebody about 4 months ago who told me I didn't have an account and was not been charged even though at that point I had been charged twice on a monthly basis the amount of £7.99 paid to NOWTV.COM/B on my bank statement.

I am not signed in on this stupid and utterly useless site that says I have made no payments and have no passed and can't cancel anything because apparently there is nothing to cancel but still I get charged £7.99 every month.

Conveniently the how to contact us option is unresponsive and it seems impossible to contact anyone at Now TV. I am being ripped off for something I haven't ever used and am getting sick of it. Does anybody know how to resolve this issue. I have tried on my phone and PC to get rid of this garbage service and both have not provided anything useful.
4 REPLIES 4
Anonymous User
Not applicable

I am now signed in*
Andy
Legend 5
Legend 5

@Anonymous User

 

Welcome to the forum. Sounds like you could be logged into the wrong account, try logging into any other usernames you have to see if they have the active passes on that need cancelling.


The following help page will explain how to track down other accounts.

https://help.nowtv.com/article/cancelled-now-tv-but-still-being-charged

If you still can't find where the payments are coming from have a word with Live Chat they can help you track down where the problem is. To get to live chat go here

https://help.nowtv.com/contact-us/cancelled-now-tv-but-still-being-charged

Anonymous User
Not applicable

I only signed up once. How would I have multiple accounts?
Andy
Legend 5
Legend 5

@Anonymous User

 

Usually when you see no mention of passes or payments being made in your My Account area then it means the payments will be coming from a different account, sometimes people set up more than one to take advantage of offers, or someone else in the household sets up an account and uses the same payment card.

 

However if that's not the case with you then pop onto live chat and see if they can trace where the payments are coming from and stop them.

 

To get to live chat, go to the following help page and choose the live chat option.

https://help.nowtv.com/contact-us/how-do-i-cancel-now-tv