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Anonymous User
Not applicable

Can't watch movies

Hi it keeps saying iv exceeded my devices this month and have to wait till next month. Didn't realise that when I delete devices there gone till the the next month. Iv only got 1 on there at the moment and it's still not letting me watch.
1 REPLY 1
Andy
Legend 5
Legend 5

@Anonymous User

 

Welcome to the forum. Sounds like you've reached your device limit. If you've watched on four different devices in the past then the device limit rules kick in, where you can now only add one new device a month, even if you delete several.

Have a word with Live Chat, explain what's happened and they should be able to sort it so you can add your device now instead of waiting.

To reach live chat go to the following help page
https://help.nowtv.com/contact-us/managing-my-devices