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First Poster
Posts: 1
Registered: ‎17-06-2017

Can't get my free trial to work

Hi I've just joined nowtv online I've been trying to get my free trial of the sky cinema pass but it keeps saying the payment couldn't be be took confused because I thought I didn't have to pay until the two week free had ran out
Champion 4
Posts: 7,846
Registered: ‎31-12-2013

Re: Can't get my free trial to work

Hi and welcome to the forum @Janna1,

 

Is your registration to the NOW TV service 100% complete. Have your debit/credit card details been accepted? 

 

The NOW TV accounts system performs certian checks on your assigned card (in order to confirm that you are who you say you are) and that you are resident within the UK. And if your card has been used to create a previous NOW TV account.

 

 

Cheers


• If I've been helpful please press the THANKS button • If I've been really helpful please also press the ACCEPT SOLUTION button • Please note: I'm not a NOW TV employee, I'm a regular NOW TV customer, like you! •

LG TV 1 = Model no: 43UH668V | Software: 04.30.70 | OS: webOS 3.31 • LG TV 2 = Model no: 65UH770V | Software: 04.31.10 | webOS •

All TV's = NOW TV app: 2.26.0 | Post Processing Features: All disabled  • Networking Spec = ISP: Virgin Media (75Mbps) | Devices connection type: Wired | IP address type: Fixed (device permitting) •


Occasional Poster
Posts: 2
Registered: ‎19-06-2017

Re: Can't get my free trial to work

I am having the same problem it won't let me add the 14 day free cinema trial keeps saying cannot process your payment
Champion 4
Posts: 7,846
Registered: ‎31-12-2013

Re: Can't get my free trial to work

Hi and welcome to the forum @Ebcairns,

 

Perhaps the following 'Help Centre' article may be of use to you: I started signing up, but didn't finish

 

 

 

Cheers

 


• If I've been helpful please press the THANKS button • If I've been really helpful please also press the ACCEPT SOLUTION button • Please note: I'm not a NOW TV employee, I'm a regular NOW TV customer, like you! •

LG TV 1 = Model no: 43UH668V | Software: 04.30.70 | OS: webOS 3.31 • LG TV 2 = Model no: 65UH770V | Software: 04.31.10 | webOS •

All TV's = NOW TV app: 2.26.0 | Post Processing Features: All disabled  • Networking Spec = ISP: Virgin Media (75Mbps) | Devices connection type: Wired | IP address type: Fixed (device permitting) •


Occasional Poster
Posts: 2
Registered: ‎19-06-2017

Re: Can't get my free trial to work

Thank you
I have completed the sign up and my account is set up but still won't let me get free trail I have the entertainment package
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Champion 4
Posts: 7,846
Registered: ‎31-12-2013

Re: Can't get my free trial to work

Hi @NOWTV-Team Members,

 

Are any of you able to help out @Ebcairns please?


• If I've been helpful please press the THANKS button • If I've been really helpful please also press the ACCEPT SOLUTION button • Please note: I'm not a NOW TV employee, I'm a regular NOW TV customer, like you! •

LG TV 1 = Model no: 43UH668V | Software: 04.30.70 | OS: webOS 3.31 • LG TV 2 = Model no: 65UH770V | Software: 04.31.10 | webOS •

All TV's = NOW TV app: 2.26.0 | Post Processing Features: All disabled  • Networking Spec = ISP: Virgin Media (75Mbps) | Devices connection type: Wired | IP address type: Fixed (device permitting) •


Occasional Poster
Posts: 2
Registered: ‎27-07-2017

Re: Can't get my free trial to work

I have completed my subscription and provided all information requested. When try watching anything, it just send all the back and asks for my credit card info all over again. 

 

I tried activating the free trial and even buying a pass, but all I get is the same message saying that they have to charge 10p to my card and will reimburse me... but there is no button, link or e-mail to authorise or confirm such payment!

 

Honestly, after trying about 20 different paths... I don't know what to do...


Janna1 wrote:
Hi I've just joined nowtv online I've been trying to get my free trial of the sky cinema pass but it keeps saying the payment couldn't be be took confused because I thought I didn't have to pay until the two week free had ran out


 

NOW TV Team
Posts: 199
Registered: ‎11-07-2016

Re: Can't get my free trial to work

@aleorm @Janna1 @Ebcairns

 

Hi Try follow this link it should help with the issues you are having;   http://www.nowtv.com/activate

 

 

thanks the nowtv team

Thanks
Nadine-K
The Now TV Team Smiley Happy
Occasional Poster
Posts: 2
Registered: ‎27-07-2017

Re: Can't get my free trial to work

it does not work for me. It asks for my card information again and leads to a page where they tell me they have to charge 10p. 

 

but there is no charge, I see no button or link for approval... and I cannot see any videos.

Occasional Poster
Posts: 2
Registered: ‎26-07-2017

Re: Can't get my free trial to work

I am having the exact same problem. I get taken to a page where it says it will take a 10p charge/refund it straight away but there's no other text/button on the screen. If I highlight the page, I can see there is a box there that isn't displaying. Been trying to sign up for weeks and am about to give it the flick unless this is resolved.