18-10-2017 18:16
Solved! Go to Solution.
25-10-2017 21:45
@Anonymous User
During the last few hours before your next payment is due, you may find that the cancel button option is greyed out.
What you need to do is contact live chat and ask them to cancel your pass on your behalf before the next payment is taken from your account.
Unfortunately at the moment there seems to be technical difficulties in contacting live chat (see yellow banner at top of the forum page).
As soon as live chat is back to normal, you need to get in touch with them (keep an eye out when the yellow warning banner is removed which should denote that the live chat service issues is fixed).
18-10-2017 18:23
18-10-2017 21:59
28-11-2023 14:23
How did you get to chat. I want to cancel and I can’t
28-11-2023 14:29
You've replied to a very old thread where most are no longer on the forum. The post from @schnapps in 2019 explains how to get to live chat.
Also I replied to your post on this thread How to cancel?
25-10-2017 21:21
Did you manage to get this resolved? I have exactly the same issue....
25-10-2017 21:27
@Anonymous User
When you go to the NowTV website with your internet browser and click on My Account > My Passes is there a cancel button shown next to your passes ?
Or is it asking you to buy a pass or start a free trial or is the cancel button greyed out ?
What do you see when going to My Account > My Passes ?
25-10-2017 21:36
25-10-2017 21:45
@Anonymous User
During the last few hours before your next payment is due, you may find that the cancel button option is greyed out.
What you need to do is contact live chat and ask them to cancel your pass on your behalf before the next payment is taken from your account.
Unfortunately at the moment there seems to be technical difficulties in contacting live chat (see yellow banner at top of the forum page).
As soon as live chat is back to normal, you need to get in touch with them (keep an eye out when the yellow warning banner is removed which should denote that the live chat service issues is fixed).