Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
- NOW Community
- Cinema
- Bought a box with 2 months movies but had to sign ...
Options
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Follow discussion
- Subscribe
- Mute
- Printer Friendly Page
Anonymous User
Not applicable
30-11-2014 12:54
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Permalink
- Report Abuse
Hi all,
I just bought a box with a 2 month movie promotion as part of the package (voucher code inside). I had to sign up to NOWTV since I'm new and had to choose a package option (so I chose the 30 day movie free trial).
Can I continue with my 30 day free trial and then at the end, apply the voucher code to get the 2 month of movies that came with the box (effectively getting 3 months of movies in total)?
Or, do I need to cancel the 30 day trial immediately (to prevent being charged at the end of the period) and apply the 2 month voucher code now?
Advice appreciated.
J
Solved! Go to Solution.
1 ACCEPTED SOLUTION
Andy
Legend 5
30-11-2014 13:52 - edited 30-11-2014 13:53
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Permalink
- Report Abuse
Hi @Anonymous User
You are definitely on your 30 day free trial now, yep?
If so, you can apply your 2 month voucher that came with your box today. You will not be charged after your free trial expires, because your 2 month voucher will kick in as soon as your free trial ends (so you will in effect get three months total).
BUT you will be charged at the end of your 2 month voucher if you don't cancel your pass in the final month. Don't be tempted to cancel any earlier though - the system checks at the end of each monthly period and if you've cancelled the pass the service stops then, thus you would lose the second month.
So to put it all in one sentence: apply your voucher now, cancel when you are in the last month of your 2 month voucher. 🙂
You are definitely on your 30 day free trial now, yep?
If so, you can apply your 2 month voucher that came with your box today. You will not be charged after your free trial expires, because your 2 month voucher will kick in as soon as your free trial ends (so you will in effect get three months total).
BUT you will be charged at the end of your 2 month voucher if you don't cancel your pass in the final month. Don't be tempted to cancel any earlier though - the system checks at the end of each monthly period and if you've cancelled the pass the service stops then, thus you would lose the second month.
So to put it all in one sentence: apply your voucher now, cancel when you are in the last month of your 2 month voucher. 🙂
40 REPLIES 40
Anonymous User
Not applicable
03-06-2015 7:02
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Permalink
- Report Abuse
@Anonymous User hit cancel. Go through the steps saying you want to leave. Once it takes you back to My Account your movie pass should show as cancelled, then try your voucher. If that doesn't work, hopefully when the trial then ends later today you can use the code.
Anonymous User
Not applicable
03-06-2015 18:05
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Permalink
- Report Abuse
Yeay thank you so much it worked.
Thanks again
Lizzie😀
Thanks again
Lizzie😀
Anonymous User
Not applicable
23-06-2015 21:25
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Permalink
- Report Abuse
Hi, i have an additional question. If i already have an entertainment voucher can i add a movies voucher at the same time?
Anonymous User
Not applicable
23-06-2015 21:35
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Permalink
- Report Abuse
@Anonymous User yup the two passes run separate so you can have vouchers on one, both or none.
Anonymous User
Not applicable
10-01-2016 12:07
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Permalink
- Report Abuse
I recently purchased a NowTv box with a free 2 month movie pass, but on my account I've been charged £9.99, how is this when it clearly says its 2 months free? Thanks
Anonymous User
Not applicable
10-01-2016 12:09
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Permalink
- Report Abuse
@Anonymous User you need to enter the code from the scratchcard that came with the box to get your 2 months of movies.
Anonymous User
Not applicable
10-01-2016 12:27
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Permalink
- Report Abuse
Hi I did enter the code and then it asked me for bank details. Which I
assumed were for future payments, but I got charged the £9.99 anyway. What
would be my next step to get a refund or another code so I do get my 2
months free.
assumed were for future payments, but I got charged the £9.99 anyway. What
would be my next step to get a refund or another code so I do get my 2
months free.
Anonymous User
Not applicable
10-01-2016 12:49
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Permalink
- Report Abuse
@Anonymous User enter the code again, they can be tricky to read so enter them all in uppercase and take care with "I" as it could be an uppercase i or the number 1. Also 5 and S and 0 and O.
If you are still stuck visit
http://help.nowtv.com/article/Code-not-valid
and from there you can Contact NOW TV on Live Chat and they should be able to confirm the correct code.
Anonymous User
Not applicable
10-01-2016 14:40
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Permalink
- Report Abuse
Hi I don't have the code anymore as it's been thrown away. Shall I just go
direct to the link you sent me? If not will they be able to just re issue
me with the code.
direct to the link you sent me? If not will they be able to just re issue
me with the code.
Karl-F
Community Manager
10-01-2016 14:56
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Permalink
- Report Abuse
Hi @Anonymous User,
Thanks for your post.
Just to let you know , I have sent you an email in regards to your query.
Thanks,
Karl
NOW TV Team
