Billing on NOW TV Cinema

[Anonymous User]

Hi,

I have recently joined NOW TV due to a 2 month pass i recieved after I purchased a Playstation 4. After activating my account and reddeming my voucher i was told i was to be billed on the 1st of January 2017, i saw this in My Bills. However, when i went to My Passes, it showed that my 2 month pass would start after the 14 day free trial and bill be on the 1st of March. I just wanted to ask if I would be billed on the 1st of January or if it would take my voucher and bill me on the 1st of March. Any help is appreciated.

Thanks

[SeeMoreDigital]

Hiand welcome to the forum @Anonymous User,

Are you 100% sure that you actually applied the voucher pass code? It comes in the form of a small card with a silver 'scratch-off' strip on its rear side 😉

In order to check which NOW TV services are currently active and have expired I suggest that while you're logged onto this forum (using the same log-in details as your NOW TV playback device) you click on areas such as 'My Passes' and 'View my bills' where you'll find all your subscriptions and purchases itemised.

Cheers

[Anonymous User]

Hi,

Yes, it has definitelybeen applied.

Omar

[SeeMoreDigital]

Okay... The next step

When you vist: My Account -> My Passes and select the purple 'down arrow'  here's a typical example of what your pass information should look like.

Note the info in the first yellow highlighted' line. Followed by the 'Offer ends on' line: -

What do you see?

Cheers

[Anonymous User]

If you applied your voucher, and by what you describe, you have, then the voucher will kick in after your trial automatically so you would not be billed until that voucher expires.

Sounds perfectly fine, the free trial takes you to 1st Jan at which point your voucher starts for 2 month, then 1st march payment will go from your card unless you cancel or apply another voucher.

[Anonymous User]

Hi,
Thanks for your reply. That sounds great but I would just like to make sure because above the payment information in my passes it states:
'A part-month payment will be taken between the trial and your voucher'-
I wasn't sure what this meant.

Omar

[Anonymous User]

In response to SeeMoreDigital

Hi,
It states that I will have a part-month payment between my trial and voucher. But below this is shows that my trial ends on January 1st and my voucher is taken up straightaway- it shows that my first payment would be on the 1st of March. I wasn't sure what the "part-month payment" was.

Thanks
Omar

[Anonymous User]

I had that same message too, but now that my 4 month Cinema voucher has started I checked "View My Bills" and there is one which states...

"Subscription Purchase (Auto-Renew): Sky Cinema Month Pass - Sky Cinema Pass

(Your subscription cost has been discounted by 100%)" and a listed credit card payment of £0.00."

..and in "My Passes" it says the first payment will be taken in late April, but will probably buy and apply a further voucher during that last month.

[Anonymous User]

Hi
Thanks for confirming for me.

Omar