Hi @Anonymous User,
The most probable reasons why you've been charged is because: -
- You are not a brand new NOW TV subscribers and are not eligible for the free-trial period.
- You didn't officially cancel your NOW TV subscription(s) prior to your free-trial period(s) expiring!
According to 'NOW TV's Terms & Conditions', if you do not officially cancel the individual NOW TV services you've subscribed to they will 'roll on' automatically prior to any 'free trial', 'voucher pass' or 'monthly' subscription expiring.
Sufficed to say, asking your bank or credit/debit card company to stop making payments or replacing your debit/credit card does not provide official confirmation to NOW TV that you no longer require their services. Neither does not watching/accessing the NOW TV service!
After officially cancelling each one of your subscriptions (by accessing the 'My Passes' area of your 'My Account'), NOW TV will send confirmation by email.
This being the case, provided you have not viewed any content (which the NOW TV people will thoroughly check) you should be able to get all (or a proportion) of your subscription payments returned/refunded to you by contacting a NOW TV representative, which can be done via the forums 'Live Chat' facility or 'Send us a message' facility. Here's what you need to do: -
- Click on the following: How To Contact NOW TV link.
- To 'Send us a message', click on the light blue 'Send Message' button.
- To start a 'Live Chat', click on the dark blue 'Chat online' button.
- A new 'What can we help you with today?' pop-up window should open up.
- Click on the 'Request Chat' button.
Cheers
